For over 10 years, Lan-Ray Cleaners has had the honour of working with the Fairmont Royal York, and you are our most important customer. In fact, we value this relationship somuch, we brag about it to almost everyone we meet. In an effort to serve you even better in the years ahead, we have made sweeping changes to take our service to the next level. These include:

 


The launch of this
dedicated Fairmont
Royal York client room

 


Proposed customer
feedback procedure

 


Proposed Fairmont
Royal York marketing
initiatives

Codified Fairmont
Royal York service
standards



Our long-standing association with The Fairmont Royal York is of the utmost importance to us - in fact, you are our most important customer. This client room has been dedicated to taking our service to the next level, and we are working to make it the best interface it can be. In addition to keeping you up to date on changes we are making to serve you better, this webspace will feature:

  • password-protected Management access for receiving reports, providing feedback & other transactions

  • a secure area devoted to receiving Fairmont Royal York staff feedback on quality control issues

  • updates on technology & service improvement development


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The appointment
of our new Quality
Control Manager

 

The acquisition of
new state-of-the-art
equipment


Renovation of our
plant facilities